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 Thank you
for your interest in Apache!
This page answers most of the common queries that we receive about our
software and the Apache Software Foundation. Much of the mail we receive
falls into certain categories; this page addresses the most common of
these. Please read this ENTIRE page; there may be information
pertaining to your query in it.
WARNING: If you send us mail about
something that is clearly covered by the information on
this page, your mail will probably be ignored. Please accept our apologies
for such an impersonal response, but with several million users and not
that many volunteer developers, we cannot provide personalised email
support.
Please check the following list to see if any of the
descriptions match your situation. Each one is described in more detail in
the following paragraphs.
Frequent Subjects for Mail Sent to apache@apache.org
Explanations, Instructions, and Answers
Here are the detailed answers for each of the categories above.
- You unexpectedly see an Apache
HTTP Server installation page when you visit a Web site.
If you have sent us mail because you saw a page saying 'It Worked!'
(or something similar indicating that Apache has been installed) on your
screen or a Web site you visited, please go back and
READ the page. It should explain what is going on. The
page is the equivalent of a demo or the ReadMe file from a Windows
application installation; it is intended for the person who installed
the software and is supposed to show that the installation was completed
successfully. The problem you are experiencing has nothing to do with
us, and we cannot help you. You need to contact the Webmaster for the
site. If the site is www.foo.com, for instance, try sending mail to
<webmaster@foo.com>. If it's www.toddsbeer.org, send mail to
<webmaster@toddsbeer.org>. And so on.
Some older versions of the 'It Worked!' page (supplied with older
versions of the software) don't say that, or are mysterious or
ambiguous. What they should say, and what the recent versions
say, is something like this! "It Worked! The Apache Web Server is Installed on this Web
Site!
"If you can see this page, then the people who own this
domain have just installed the Apache Web server software
successfully. They now have to add content to this directory
and replace this placeholder page, or else point the server
at their real content.
---
"If you are seeing this page instead of the site you expected,
please contact the administrator of the site involved. (Try
sending mail to <Webmaster@domain>.) Although this site is
running the Apache software it almost certainly has no other
connection to the Apache Group, so please do not send mail
about this site or its contents to the Apache authors. If you
do, your message will be ignored.
---"
- You see an Apache HTTP Server
installation message on your own computer.
If you think that the Apache HTTP Server software has somehow been
installed on your PC or laptop, don't worry: IT HASN'T.
The page you are seeing is from a remote Web site which has installed
our software and which you have visited. See paragraph [1]
above for an explanation.
- Your security software reported
an intrusion.
If you sent your message because your intrusion detection reported an
attack on your system and you clicked on the name or IP address of the
attacking system, please use the whois (if it reported a name) or the
ARIN (if it reported an address) databases to locate the actual owner of
the system. These databases are the master ones for the Internet. See
the links to
them at the end of this page.
- You think Apache has stolen or
hijacked one of your favourite Web sites.
If you think that Apache has somehow 'hijacked,' 'taken over,' or
otherwise blocked access to a Web site, IT HASN'T --
the people who actually *run* the Web site have installed or upgraded
the Apache software which answers browser requests, and haven't
completed the upgrade yet. See paragraph
[1] above for suggestions on how to reach them for a status
update.
- You're tracing spam.
If you have sent us mail because you think you have traced spam to a
system that displays the 'It Worked!' page, or another page indicating
that Apache is running on the system, the same advice applies: it is
not our system, they are just using Web software we
develop and distribute for free. The Web software has nothing to do with
email or spam, it's just running on the same system. Apache has as much
to do with email as Tetris does, and assuming we're responsible in any
way for the spam is as reasonable as blaming Microsoft and Microsoft
Excel because someone used Netscape to send you a nasty message. We are
not and can not be responsible for their activity. See the last set of
URLs below for Internet databases that will help you find out who
actually owns the systems, domains, and/or IP addresses involved.
- You have questions about the
Apache licence.
If you have sent mail about a licence issue or question, please
review the online licence at
the URL listed below. The gist of the licence is that you may use,
modify, and/or [re]distribute the Apache software as-is. As long as you
do not change the software, you may re-distribute it and call it
"Apache." If you alter the software in any way, other than tailoring the
configuration files or making it compilable on your platform, you may
only refer to it as being based upon Apache. In all cases, altered or
not, you must include attribution as described in section 3 of the
licence. If you have further questions, see our licence
FAQ; if that doesn't answer them, send us mail.
- You have questions about Apache software and
U.S. export control numbers (ECCNs).
The ASF has not registered ECCNs for any of the software that is
developed and distributed under the ASF licence. If a vendor is choosing
to distribute ASF software, then it is their responsibility to get
whatever licences or other blessings are needed for their application.
See the following from our licence: * THIS SOFTWARE IS PROVIDED ``AS IS'' AND ANY EXPRESSED OR IMPLIED
* WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
* OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
* DISCLAIMED. IN NO EVENT SHALL THE APACHE SOFTWARE FOUNDATION OR
* ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
* SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
* LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
* USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND
* ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,
* OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT
* OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
* SUCH DAMAGE.
- You have questions about purchasing Apache
software or obtaining support for it.
All software produced by the Foundation is available for download, by
anyone and for free, from our Web sites and mirrors. We do not sell it;
we give it away. Neither do we provide formal or commercial support for
any of our packages. There are a number of after-market commercial
concerns that do, however; please see our listing of those
vendors. We endorse none of them; we merely list anyone who asks.
Also see the "is it
free" and following sections in our licence FAQ.
- You have questions specifically about the
Apache XML projects.
If you have sent us mail about one of the Apache XML software
projects (Xerces, FOP, Cocoon, et cetera), please use the
following contact instead:
<URL:http://xml.apache.org/mail.html>
- You have
questions specifically about the Jakarta project (not XML)
projects.
If you have a usage or technical question about one of the projects,
then it is often best to subscribe to the appropriate projects'
user mailing list to ask for support. By subscribing to
the user mailing list, your question will have a higher chance of being
answered by another fellow user as well as having the benefit of the
answer being available in the mailing list archives. In fact, it might
be good if you try searching the archives before asking your question.
Because we have many users, chances are that your question has already
been answered numerous times before.
You can find a listing of mailing lists here:
<URL:http://jakarta.apache.org/site/mail.html>
If you have any other type of question about Jakarta and need a human
response, please contact:
Webmaster <webmaster@jakarta.apache.org>
- You have questions about other
Apache projects.
<URL:http://www.apache.org/foundation/projects.html>
-
- You have a community/codebase
that you would like to bring to the ASF.
See if it fits at another ASF project and/or go to Apache Incubator.
<URL:http://incubator.apache.org/>
-
- You have issues, bug reports, patches
for a particular project.
Each Apache project uses an issue tracker dedicated to their project.
The best way is to go via that project's web pages. If you still have
trouble finding it, then try issues.apache.org
We recommend the following sources for more information or
assistance:
The Apache Software Foundation Web site
Apache Software Foundation projects
The Apache HTTP Server Web site
Commercial support of the Apache Web server
Mailing lists
If you are looking for a mailing list within an ASF
project,
please see the project's
homepage for information on how to subscribe to the appropriate mailing
lists.
Online magazines and other articles about Apache
Books about Apache
USENET newsgroups
- comp.infosystems.www.servers.unix [nntp] [google]
- comp.infosystems.www.servers.ms-windows [nntp] [google]
- comp.infosystems.www.authoring.cgi [news] [google]
- Look up the owner of a domain (such as foo.com):
<URL:http://www.networksolutions.com/cgi-bin/whois/whois>
WHOIS database (tells you who owns a domain, such as foo.com)
- Look up the owner of an IP address (such as
10.0.35.147):
<URL:http://www.arin.net/whois/>
ARIN (Registered Internet Numbers) database (tells you who owns an IP
address, such as 10.0.35.147, or which other database to query if the
address is assigned outside the USA) |
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